What are your office hours?

• A: Our office is open from 8:00 AM to 4:00 PM EST, Monday through Friday (excluding holidays).

Are you open during public holidays?

• A: No, we are closed on public holidays.

How quickly can I expect my appointment for priority scheduling?

• A: We aim for a 72-hour turnaround for priority scheduling.

What if I need to cancel or reschedule my appointment?

• A: Please inform us at least 48 hours in advance for cancellations or rescheduling.

What should I do in case of a medical emergency?

• A: For emergencies, immediately dial emergency services.

Can the doctor respond to my calls, texts, or emails during office hours?

• A: We aim to respond to direct communications within 3 hours during office hours.

How can I submit my feedback or concerns?

• A: You can provide feedback during your visits, through our patient portal, or by calling our office.

What is the response time for non-urgent queries outside office hours?

• A: For non-urgent matters, please use the patient portal or wait until the next business day.

Is there a protocol for urgent medical issues outside office hours?

• A: For urgent medical issues outside of normal office hours, immediately dial emergency services.

Can I access my medical records anytime?

• A: Yes, you can access your medical records through our patient portal.

What happens if I miss the 48-hour cancellation notice period?

• A: Please contact us as soon as possible to discuss your situation. After 48 hrs there will be a $50 charge.

How do I use the patient portal?

• A: You can log in to the patient portal for communication, records, and scheduling.

Are there any additional fees for using the patient portal?

• A: No, the patient portal is available to all our patients without extra charges.